Privacy Policy

Last Updated: December 30, 2025

1. Introduction

ARIAS INFORMATION TECHNOLOGY LLC ("ARIAS IT," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services or visit our website.

2. Information We Collect

2.1 Information You Provide

We collect information that you voluntarily provide to us, including:

• Name, email address, phone number, and business address
• Company information and job title
• Payment and billing information
• Technical specifications and system information
• Communications with us (emails, support tickets, forms)
• SMS opt-in consent and phone numbers

2.2 Information Automatically Collected

When you visit our website, we automatically collect certain information:

• IP address and browser type
• Device information and operating system
• Pages visited and time spent on pages
• Referring website addresses
• Cookies and similar tracking technologies

2.3 Service-Related Information

When providing IT services, we may access or collect:

• System logs and performance data
• Network traffic and security event data
• Configuration files and technical documentation
• User access patterns and system usage data

3. How We Use Your Information

We use collected information for the following purposes:

• Service Delivery: To provide, maintain, and improve our IT services
• Communication: To respond to inquiries, send updates, and provide customer support
• SMS Messaging: To send service alerts, notifications, and promotional messages (with consent)
• Billing: To process payments and maintain billing records
• Security: To monitor and protect against security threats
• Analytics: To understand service usage and improve our offerings
• Legal Compliance: To comply with legal obligations and enforce our terms
• Marketing: To send promotional materials (with consent, and with opt-out options)

4. SMS Communications

If you opt-in to receive SMS messages:

• You will receive service alerts, notifications, and promotional offers
• Message frequency varies based on your account activity
• Standard message and data rates may apply
• You can opt-out at any time by replying STOP to any message
• You can get help by replying HELP to any message
• Your phone number will not be shared with third parties for marketing purposes

See our SMS Policy for complete details.

5. Information Sharing and Disclosure

5.1 We Do Not Sell Your Information

ARIAS IT does not sell, rent, or trade your personal information to third parties.

5.2 We May Share Information With:

• Service Providers: Third-party vendors who assist in service delivery (cloud providers, payment processors, etc.)
• Business Partners: Partners with whom we collaborate to deliver services (with your consent)
• Legal Requirements: When required by law, subpoena, or legal process
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• Protection: To protect our rights, property, or safety, or that of our clients

6. Data Security

We implement industry-standard security measures to protect your information:

• Encryption of data in transit and at rest
• Access controls and authentication mechanisms
• Regular security audits and vulnerability assessments
• Employee training on data protection
• Secure data centers and infrastructure

However, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.

7. Data Retention

We retain your information for as long as necessary to:

• Provide services and support
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Maintain business records

When data is no longer needed, we securely delete or anonymize it.

8. Your Rights and Choices

You have the following rights regarding your information:

• Access: Request a copy of the information we hold about you
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your information (subject to legal requirements)
• Opt-Out: Unsubscribe from marketing emails or SMS messages
• Data Portability: Request your data in a portable format
• Object: Object to certain processing of your information

To exercise these rights, contact us at privacy@ariastechinfo.com.

9. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Remember your preferences and settings
• Analyze site traffic and usage patterns
• Improve site functionality and user experience

You can control cookies through your browser settings. Note that disabling cookies may affect site functionality.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these sites. We encourage you to review their privacy policies.

11. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect information from children. If we become aware that we have collected information from a child, we will delete it promptly.

12. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

13. California Privacy Rights

California residents have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information is collected
• Right to know if personal information is sold or disclosed
• Right to opt-out of the sale of personal information
• Right to deletion of personal information
• Right to non-discrimination for exercising privacy rights

14. Changes to This Privacy Policy

We may update this Privacy Policy periodically. We will notify you of material changes by:

• Posting the updated policy on our website
• Updating the "Last Updated" date
• Sending email notification for significant changes

Your continued use of our services after changes constitutes acceptance of the updated policy.

15. Contact Us

For questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

ARIAS INFORMATION TECHNOLOGY LLC
Privacy Officer
Email: privacy@ariastechinfo.com
Phone: +1 (904) 449-0335
Address: 886 BANKS ROAD, Suite 100, COCONUT CREEK, FL 33063