SMS Policy

Last Updated: December 4, 2024

This SMS Policy describes how CRAM Technology Partners LLC ("Company," "we," "us," or "our") uses SMS (Short Message Service) and text messaging to communicate with you.

1. Consent and Opt-In

By providing your mobile phone number and checking the SMS consent box on our website or otherwise opting in to receive SMS messages, you expressly consent to receive text messages from CRAM Technology Partners LLC.

You may opt in to receive SMS messages through:

• Website contact forms with SMS consent checkbox
• Text message keywords sent to our designated number
• Paper or electronic sign-up forms
• Verbal consent during phone conversations

2. Types of Messages

We may send you the following types of SMS messages:

Transactional Messages

• Appointment confirmations and reminders
• Service status updates
• Account notifications
• Support ticket updates
• Security alerts

Marketing Messages

• Promotional offers and discounts
• New service announcements
• Event invitations
• Newsletter content
• Special promotions

3. Message Frequency

Message frequency varies based on your interaction with our services and the types of messages you have opted in to receive:

• Transactional messages: As needed based on your service activity
• Marketing messages: Up to 4 messages per month

4. Costs and Carrier Information

Message and data rates may apply. Your carrier's standard messaging rates will apply to all messages sent and received. Please contact your mobile carrier for details about your text messaging plan.

Supported carriers include but are not limited to: AT&T, Verizon, T-Mobile, Sprint, and other major carriers. We are not responsible for delayed or undelivered messages due to carrier issues.

5. How to Opt Out

You can opt out of receiving SMS messages at any time using any of the following methods:

Other Opt-Out Methods

• Visit our Opt-In/Opt-Out page
• Email us at sms-optout@cktechpartners.com
• Call us at (615) 521-8248

After opting out, you will receive a confirmation message. You will no longer receive SMS messages from us unless you opt in again.

6. How to Get Help

If you need assistance with our SMS program:

• Text HELP to receive support information
• Email us at support@cktechpartners.com
• Call us at (615) 521-8248

7. Privacy and Data Protection

Your phone number and SMS preferences are subject to our Privacy Policy. We will:

• Never sell your phone number to third parties
• Only share your number with service providers necessary to deliver messages
• Protect your information using appropriate security measures
• Honor opt-out requests within 24 hours

8. Changes to This Policy

We may update this SMS Policy from time to time. We will notify you of any material changes by sending you a text message or by posting the updated policy on our website.

9. Contact Us

If you have questions about this SMS Policy, please contact us:

• Email: support@cktechpartners.com
• Phone: (615) 521-8248
• Address: 2625 LINCON AVENUE, COCONUT GROVE, FL, 33133